Shipping policy
OVERVIEW
After your order has been placed, you can expect it to ship within 1-3 business days.
Please note between May-September, we will ship your order on Mondays & Tuesdays to avoid extreme heat to your candles. We want to make sure your candles arrive safely to you! Extreme heat can cause oil separation, wax melting, breakage or dents.
We encourage customers to opt in to Route Package Protection offered upon check-out; this will provide coverage should a package be lost, stolen, or damaged in transit. If you opt-out of shipping protection and your package has been lost, stolen, delayed, or damaged, we are not able to assist with full compensation or replacement of your order.
Processing times may vary during sales, new product launches and holidays and can be up to 5 business days.
Once your order has shipped, you will receive a confirmation and tracking number via email. Please note, it may take up to 1-2 business days for the tracking number to be scanned into the USPS or UPS carrier system.
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery.
Once a package is picked up and scanned into the carrier's system, the shipping and delivery status is no longer within our control; please reach out to the carrier directly for missing or stolen packages.
Please note, your International order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bonita Fierce Candles is not responsible for these charges if they are applied and are your responsibility as the customer.
If you have specific questions please e-mail us at orders@bonitafiercecandles.com.
STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages. If you opt-out of shipping protection and your package has been lost, stolen, delayed, or damaged, we are not able to assist with compensation or replacement of your order.